Site Operations Director (CDO Site)

RESPONSIBILITIES:

• Manage all aspects of client operations including planning, development, implementation, and maintenance for the account
• Manage day-to-day service delivery through Senior managers / Managers. Provide effective coaching to the managers in a timely manner.
• Meet or exceed account objectives for revenue, gross profit, quality and customer satisfaction
• Develop and maintain client rapport and complete satisfaction with contract and customer services
• Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
• Monitor and report performance metrics and client satisfaction to the client, the company, and our employees
• Accountable for and manages account performance against profitability objectives, contract metrics and client expectation

QUALIFICATIONS:

• Must have strong and effective verbal and written communication skills
• Must be able to deal with confidential/sensitive topics appropriately
• Must be able to successfully manage multiple projects simultaneously
• At least 3 year of in-role experience as Director
• Willing to work in Cagayan de Oro City