Site Manager

Site Manager & Site Director – Facilities Management

(Up to 85K for Site Manager | Onsite | FREE AI Certification)

Cebu City | Onsite (IT Park) | 5:00 AM–2:00 PM | Monday–Friday

Director-level candidates with experience managing large BPO environments are encouraged to apply.

Compensation for director-level hires will be aligned with experience and director-level compensation benchmarks in the BPO industry.

This is not a desk-bound facilities role.

You run the workplace.

You stay close to operations—walking the sites, checking systems, and making sure everything works exactly as it should.

You notice problems early, solve them quickly, and coordinate vendors, building management, and internal teams to keep operations running smoothly.

When facilities are working perfectly, no one notices. And that's exactly how you prefer it.

If you take pride in keeping a workplace running smoothly and solving problems before they disrupt operations, this role will feel natural to you.

ABOUT THE ROLE

You are responsible for ensuring that GoTeam's workplaces run smoothly, safely, and without disruption across two key sites in Cebu IT Park (I1 and HM Tower).

This role sits at the intersection of facilities operations, infrastructure oversight, and client communication.

You will work directly with both internal teams and external clients to resolve facilities-related concerns, coordinate improvements, and ensure the workplace environment supports daily operations.

This role may be hired at either a Site Manager or Site Director level depending on the candidate's experience and leadership scope.

RESPONSIBILITY PILLARS

1. Facilities & Infrastructure Management

You oversee the day-to-day operation of two GoTeam sites.

Responsibilities include:

• Managing facilities operations for I1 Building and HM Tower
• Ensuring office infrastructure, equipment, and physical workspace operate efficiently
• Overseeing workspace readiness, maintenance schedules, and facility improvements
• Managing workplace assets and ensuring proper tracking, maintenance, and lifecycle management
• Responding to facilities-related concerns raised by internal teams and clients

2. Safety, Compliance & Facilities Oversight

You ensure the workplace remains safe, compliant, and operationally sound.

Responsibilities include:

• Monitoring site safety conditions and identifying operational risks
• Ensuring compliance with workplace safety standards and building regulations
• Coordinating emergency preparedness measures and site safety protocols
• Conducting regular facilities inspections across both locations
• Ensuring building systems (power, air conditioning, utilities, access control) operate reliably

3. Vendor & Contractor Management

You coordinate the external partners that support the workplace.

Responsibilities include:

• Managing relationships with building management, service providers, and contractors
• Coordinating repairs, preventive maintenance, and facility upgrades
• Monitoring vendor performance and ensuring service quality
• Managing facilities-related service requests and resolution timelines

4. Client Coordination & Facilities Communication

You serve as the point of contact for facilities-related matters between GoTeam and clients.

Responsibilities include:

• Communicating with clients regarding workspace, facilities, or infrastructure concerns
• Meeting with clients when needed to address operational issues or workspace requirements
• Coordinating internal teams to ensure facilities support client operations
• Ensuring facilities concerns are resolved quickly and professionally

MUST-HAVES

• 7+ years of experience in facilities management, property management, or workplace operations in a high-occupancy commercial environment
• Experience managing facilities operations for 1000+ seat office environments
• Proven experience supporting BPO, shared services, or operations-heavy workplaces
• Strong stakeholder management skills, including direct coordination with internal leaders, building management, and external vendors
• Demonstrated ability to manage vendors, service providers, and contractors across maintenance, infrastructure, and site services
• Strong operational problem-solving skills with the ability to identify risks early and resolve facilities issues before they impact operations

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients.

We leverage Filipino brilliance and cutting-edge AI to create innovations that simplify lives globally, positioning the Philippines as a hub for world-class talent. Great Place to Work® certified for five consecutive years, GoTeam is where structured systems meet genuine care for people.

GoTeam is a People-First Organization:

• Values: We believe in empowering our team members with growth, stability, and purpose—creating careers, not just jobs.
• Benefits: Industry-leading HMO with dependent coverage, 1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.
• Giving back: Through GoTeam Cares, we create opportunities for our people to live their purpose beyond work and give back to Filipino communities.

GoTeam is an AI-Driven Organization:

We are committed to jointly:

1) empowering the next generation with AI

2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery.

At GoTeam, the entire internal team is supported by a public commitment to AI including:

• Educating 100,000 Filipinos on AI through the Vjal Institute
• GoTeam Founder Matt Kesby's book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI implementation and support

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI.

AI is front and center and will be more vigorously pursued going forward—everyone will be EXPECTED to implement AI.

Skills for your future, Care you deserve today — GoTeam

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• 1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• 200/day onsite allowance (if applicable)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• 10,000 referral bonus + Opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free.

You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure.

Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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