Job Description: Site Officer
Location: Project Site (Eleve Homes Baguio / as assigned)
Reports to: Sales Head / Project Development
Position Overview
The Site Officer plays a key role in ensuring smooth on-site operations for the real estate project. She/He is responsible for maintaining model units, facilitating site orientations, assisting brokers and clients during visits, and supporting the sales team in presentations and deal closures. The Site Officer also serves as the first point of contact for broker concerns and requests, and manages essential administrative tasks to support the sales and marketing efforts at the site.
Key Responsibilities
1. Site & Model Unit Management
- Ensure that all model units, the sales office, and project site areas are consistently clean, well-presented, and ready for client and broker visits. This includes regular checks and proactive addressing of any cleanliness or presentation issues.
- Coordinate with housekeeping, security, or maintenance teams for upkeep, repairs, and immediate resolution of any site-related issues, ensuring an optimal presentation at all times.
- Conduct daily visual inspections of all facilities, reporting and following up on any deficiencies in cleanliness or orderliness.
2. Administrative & Operations Support
- Manage the inventory and proper storage of all marketing materials, sales kits, brochures, and promotional items.
- Receive, organize, and distribute incoming marketing and sales collateral, ensuring that all materials are readily available and up-to-date for presentations and distribution.
- Assist with general administrative duties at the site, including maintaining records, managing office supplies, and handling correspondence as needed to support daily operations.
- Ensure all necessary documents and forms are available and properly filed for sales processes and client interactions.
3. Broker Assistance & Orientation
- Assist all accredited brokers during their site visits, providing a welcoming and informative experience.
- Conduct comprehensive site orientations and walkthroughs, clearly presenting project highlights, unit features, and amenities.
- Provide updated project information, sales kits, and promotional materials to brokers in Baguio, ensuring they have all necessary tools for effective selling.
4. Client Presentations & Sales Support
- Assist the sales team in presenting units and amenities to prospective clients, contributing to a professional and engaging client experience.
- Support in client inquiries, address concerns during site visits, and ensure a positive client experience from arrival to departure.
- Provide assistance during the closing process, including documentation, coordination with the sales administration team, and logistical support.
5. Broker & Client Relations
- Handle broker concerns, requests, and ensure timely coordination with management for resolution, maintaining strong professional relationships.
- Build rapport with brokers and clients to encourage strong relationships and repeat business, acting as a reliable and trusted site representative.
- Act as a primary point of contact at the site for all stakeholders, facilitating smooth communication and problem-solving.
Qualifications
- Must be based in Baguio City.
- Bachelor's degree in Business, Real Estate Management, Marketing, or a related field (preferred but not required).
- Experience in real estate, property development, or sales support is an advantage.
- Strong communication and presentation skills (English and Filipino).
- Organized, detail-oriented, and able to multitask effectively, especially in managing multiple priorities.
- Personable, client-focused, and able to build positive working relationships.
- Willing to be assigned on-site full-time and work on weekends/holidays as needed.
Key Skills
- Customer Service & Client Handling
- Presentation & Public Speaking
- Sales Support & Coordination
- Broker Relations Management
- Attention to Detail in Site & Model Unit Maintenance
- Administrative Organization
- Inventory Management
