Shared Service Coordinator

Role Title: Shared Service Coordinator

​Role Overview
We are seeking a highly organized and proactive Shared Services Coordinator to support and streamline change management processes across our global operations. This role plays a critical part in coordinating cross-functional activities, ensuring smooth execution of system changes, and maintaining clear communication among stakeholders.

Key Responsibilities

• Coordinate and manage end-to-end change control processes for shared services initiatives
• Facilitate meetings, document outcomes, and ensure timely follow-ups with managers and stakeholders
• Support system migrations and operational changes, including work during off-hours when required
• Collaborate with cross-functional teams to ensure alignment and successful implementation of changes
• Track, monitor, and report on change requests, ensuring compliance with established processes
• Maintain accurate documentation within knowledge management system

• Proven experience in change control or change management processes
• Strong communication and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Comfortable working during off-hours to support critical migration windows
• Hands-on experience with Atlassian tools such as Jira Service Management (JSM), Jira, Confluence, and Bamboo
• Experience supporting or working with insurance industry clients is preferred
• Detail-oriented with strong organizational and problem-solving abilities