About the Role
The role focuses on creating, maintaining, and executing automated tests to ensure the quality of ServiceNow applications, enhancements, upgrades, and integrations.
Responsibilities
- Design, develop, execute, and maintain ServiceNow ATF test cases and test suites.
- Build reusable test components and automation frameworks.
- Automate functional, regression, integration, and end-to-end testing.
- Set up and manage test data and test environments.
- Analyze test results, troubleshoot issues, and report defects.
- Validate ServiceNow configurations, customizations, and integrations.
- Create test scenarios and test scripts from business requirements.
- Support release testing, upgrade validation, and production deployments.
- Participate in Agile ceremonies such as sprint planning and backlog grooming.
- Continuously improve test coverage and automation standards.
Qualifications
- 5+ years of ServiceNow testing experience.
- 3+ years of hands-on experience with ServiceNow Automated Test Framework (ATF).
- Experience testing ServiceNow implementations, enhancements, and upgrades.
- Experience working in Agile/Scrum environments.
- Experience with ServiceNow modules such as:
- Customer Service Management (CSM)
- Service Portal
- Employee Center
Required Skills
ServiceNow & ATF
- Strong knowledge of ServiceNow ATF.
- Understanding of ServiceNow architecture and platform capabilities.
- Experience with ServiceNow releases and upgrade testing.
- Knowledge of: Customer Service Management (CSM) & Workflows and Flow Designer
- Scripting & Development
- Working knowledge of JavaScript.
Familiarity with
- Client Scripts, Business Rules, UI Policies, Script Includes, Flow Designer, Integration Hub
- Ability to validate custom ServiceNow development.
Testing & Integration
- Functional, regression, integration, and end-to-end testing.
- Smoke and sanity testing.
- UAT support and defect management.
- Experience testing integrations using:
- REST APIs
- SOAP services
- Monitoring tools
Tools
- ServiceNow ATF
- Jira
- Postman
- Selenium (preferred)
Soft Skills
- Strong communication and stakeholder management skills.
- Good analytical and problem-solving abilities.
- Ability to work independently.
- Strong documentation and reporting skills.
- Experience collaborating with developers, architects, and business analysts.
- Ability to mentor junior team members.
Preferred Skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow ATF Micro-Certification
- ISTQB Certification
Nice to Have
- Experience with ServiceNow AI/GenAI features.
- Knowledge of ServiceNow Test Management 2.0.
- Experience with Performance Analytics.
- Experience in regulated industries (Healthcare, Banking, Government).
- Experience leading QA activities for large-scale ServiceNow implementations.
