Role : ServiceNow Technical & Solutions Architect
Location: Philippines
Work Setup : Remote
Work Timing : US Timing (PH Nightshift)
Role Description
The ServiceNow Technical & Solutions Architect will support the Atos ServiceNow Global Business Line and is responsible for shaping, positioning, and designing enterprise-grade ServiceNow products and offerings in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into high-value solutions that showcase the full potential of the ServiceNow platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.
Key Responsibilities:
- Technical Expertise
- Strong understanding of ServiceNow architecture, capabilities, and integrations.
- Strong level of knowledge of multiple ServiceNow applications
- Strong understanding of one or more ServiceNow Industry solutions
- Familiarity with CSDM, CMDB best practices, and ITIL processes.
- Experience specifying integrations between ServiceNow and third-party systems (e.g., monitoring tools, ERP, CRM, identity management).
- Product & Offering Development and Support
- Identify opportunities for new products/offerings and collaborate with the Global Portfolio team.
- Collaborate with Global R&D/Development teams, as required, to develop/maintain/enhance Products, providing business knowledge and solution design.
- Help develop sales and product collateral to support new customers and potential customer tenders.
- Keep current on existing offerings and be able to present to potential customers explaining the business benefits and how it would fit into the client's ServiceNow landscape.
- Examples:
- ServiceNow NowAssist
- ServiceNow Gen AI
- ServiceNow Agentic AI
- SecureHorizon GRC/IRM & Security Operations, compliance requirements
- ServiceNow Sovereign solutions offerings collaborated with the larger Atos value propositions
- Demonstrations and Proofs of Concept
- Build and deliver tailored ServiceNow demonstrations showcasing relevant use cases and value propositions.
- Configure demo instances and prototype workflows to illustrate proposed capabilities.
- Coordinate with ServiceNow to have their product development teams present platform functionality to the customer.
- Deliver product and prototype-based demonstrations.
- Thought Leadership and Evangelism
- Maintain knowledge of the ServiceNow platform, roadmap, and latest release features.
- Advise customers & company stakeholders on platform governance, architecture standards, and operating models.
- Represent the company at industry events, webinars, and ServiceNow community forums.
