Must have: 10 years of Project Management experience
Must have: 2 years of ServiceNow experience as a Project Manager or managing ServiceNow deployments
Familiarity with the ITIL Framework, Sound business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations
Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization
Experience with MS Project and Microsoft Office Suite
ServiceNow PPM experience a plus
Ability to adhere to and report upon project budgets
Excellent communication skills: verbal, written and presentation
Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must
Background in software development life cycle and managing Agile development engagements a plus
Experience with collecting, analyzing and reporting accurate, confidential information and data within tight deadlines a plus
Collaborate with other project and program team members in a virtual setting
Behavioral competency
Project Plans- Must work with project resources to create and maintain project plans for various types of engagements.
Client relationship management- Act as the direct link between the Client and Cask during the delivery of a project. Project Managers are expected to communicate in a timely fashion, using the appropriate medium in a professional manner.
Scope control- The Project Manager is expected to be well versed in the scope of each engagement, use sound judgement to allow for slight deviations, and follow the Change Order process when necessary.
Resource management- Responsible for resource scheduling, burned hours management & reporting, and performance management of all resources assigned to the engagement. This includes working with other PMs to ensure proper scheduling of resources, as well as ensuring that deliverables meet Cask quality standards, and that resources stay within allocated blocks of hours.
Financial management- Partner with Accounting to ensure invoices are sent out correctly and on time, reporting on profitability, and adhering to financial requirements of the client Reporting: Weekly project status reporting to various internal and external stakeholders, on the topics of Schedule, Scope, Budget, Risks, Issues, and Action Items Vendor management.
Good to Have:
Passionate about technologies and ServiceNow in particular.
4+ years of experience in managing ServiceNow team and projects.
Coordinate with client, team members, and ensure there are no gaps in understanding the requirements.
Conduct requirements gathering workshops with the customers.
