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ServiceNow Technical Project Manager

Eclaro Business Solutions Incorporated
Philippines
10-12 Years
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Job Description


Role: ServiceNow Technical Project Manager

Must have

Technical Competency
  • Must have: 10 years of Project Management experience
  • Must have: 2 years of ServiceNow experience as a Project Manager or managing ServiceNow deployments
  • Familiarity with the ITIL Framework, Sound business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations
  • Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization
  • Experience with MS Project and Microsoft Office Suite
  • ServiceNow PPM experience a plus
  • Ability to adhere to and report upon project budgets
  • Excellent communication skills: verbal, written and presentation
  • Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must
  • Background in software development life cycle and managing Agile development engagements a plus
  • Experience with collecting, analyzing and reporting accurate, confidential information and data within tight deadlines a plus
  • Collaborate with other project and program team members in a virtual setting
Behavioral competency
  • Project Plans- Must work with project resources to create and maintain project plans for various types of engagements.
  • Client relationship management- Act as the direct link between the Client and Cask during the delivery of a project. Project Managers are expected to communicate in a timely fashion, using the appropriate medium in a professional manner.
  • Scope control- The Project Manager is expected to be well versed in the scope of each engagement, use sound judgement to allow for slight deviations, and follow the Change Order process when necessary.
  • Resource management- Responsible for resource scheduling, burned hours management & reporting, and performance management of all resources assigned to the engagement. This includes working with other PMs to ensure proper scheduling of resources, as well as ensuring that deliverables meet Cask quality standards, and that resources stay within allocated blocks of hours.
  • Financial management- Partner with Accounting to ensure invoices are sent out correctly and on time, reporting on profitability, and adhering to financial requirements of the client Reporting: Weekly project status reporting to various internal and external stakeholders, on the topics of Schedule, Scope, Budget, Risks, Issues, and Action Items Vendor management.

Good to Have:
  • Passionate about technologies and ServiceNow in particular.
  • 4+ years of experience in managing ServiceNow team and projects.
  • Coordinate with client, team members, and ensure there are no gaps in understanding the requirements.
  • Conduct requirements gathering workshops with the customers.

More Info

Job Type:
Permanent Job
Industry:
Recruitment/Staffing/RPO
Function:
Project Management
Employment Type:
Full time

About Company

Eclaro Business Solutions Incorporated

Eclaro is an IT & Business recruiting and staffing firm, headquartered in New York NY, with 3 offices in Metro Manila, providing highly qualified IT talent and business professionals for clients in the United States, Canada, Europe, Australia, New Zealand and South Africa.

Job ID: 144279403

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Last Updated: 14-03-2026 10:16:24 PM
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