The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
Development of ITSM & custom modules in ServiceNow Platform following best development practices
Support other developers in their work to integrate existing systems with Service Now
Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
Creating technical design document and writing Unit test cases
Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential.
ServiceNow implementation of HRSD/CSM module
ServiceNow upgrade hands-on
Very good knowledge of the ITSM process
Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
Exceptional Interpersonal Skills & Ability to work
Independently and with a team
Requirements:
Candidate should have the ability to perform in a dynamically changing environment
Should have prior working experience in ServiceNow platform
Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
Ability to work under pressure and handle crunched timelines
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
Must-Have Certifications
Certified System Administrator (Desired)
ITIL Certifications (desired)
Other Service-Now Certifications (Preferred)
Experience & Background
B-Tech/BCA/MCA
4-7 years of IT industry experience.
Minimum 3 years of implementation/customization experience on ServiceNow
ITIL/ServiceNow certifications will be an added advantage.
Set up standards for quality control; measure and report performance against those standards
Exposure on Service Now integration protocols with other application/systems
Excellent attention to details, ability to multitask, and effective time management skills
Knowledge of web based development languages; specifically JavaScript, Ajax
