Embrace the innovation with iOPEX Technologies. Join our #iopexhappy@work team!
We are looking for awesome ServiceNow professionals for our pioneer team. Join our team!
Available Roles:
- ServiceNow GTM Technical Functional Support L2
- GTM ServiceNow Support L1
- ServiceNow Support Specialist – ITSM & HRSD
Job overview:
The ServiceNow Support Specialist is responsible for maintaining, configuring, and supporting ServiceNow modules, primarily IT Service Management (ITSM) and Human Resources Service Delivery (HRSD). This role ensures smooth platform operations, resolves incidents, implements enhancements, and collaborates with IT and HR teams to deliver high-quality service experiences.
Responsibilities
Platform Support & Maintenance
- Monitor and resolve incidents, service requests, and HR cases within ServiceNow.
- Perform break-fixes, enhancements, and configuration changes for ITSM and HRSD modules.
- Ensure platform performance, security compliance, and adherence to governance standards.
Configuration & Development
- Configure workflows, flows, UI policies, business rules, notifications, scheduled jobs, data imports and integrations. Support HRSD features like Case Management, Knowledge Management, HR Agent Workspace, and Employee Center.
- Implement ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
- Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives.
Creates and executes unit tests to validate changes. Integration & Automation
- Maintain integration with HR systems (e.g., SuccessFactors) and IT tools (e.g., CMDB, AD).
- Use REST/SOAP APIs and Integration Hub for system connectivity.
- Automate workflows for onboarding/offboarding and cross-functional processes.
Collaboration & Documentation
- Work closely with HR and IT stakeholders to gather requirements and deliver solutions.
- Document technical specifications, SOPs, and user guides.
- Participate in UAT, demos, and training sessions.
Qualifications:
- Preferably with at least 1–5 years of hands-on ServiceNow experience with ITSM and HRSD modules
- Strong knowledge of ServiceNow's core tables, JavaScript, Glide API, Flow Designer, and UI development
- Familiarity with HRSD lifecycle events, HR case security policies, and ITIL best practices
- Experience with platform upgrades, performance tuning, and compliance
- Excellent troubleshooting, communication, and stakeholder management skills
- Should be willing to work onsite on a shifting schedule in BGC, Taguig and/or Alabang
Nice-to-have:
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist (CIS)
- Experience with CMDB, Service Mapping, Virtual Agent, Next Experience, Discovery, Platform Analytics, Advanced Work Assignment, Predictive Intelligence and Employee Service Center
- Knowledge of HR data security and encryption standards
- Experience with ServiceNow ATF (Automated Test Framework)
- Familiarity with the ServiceNow Common Service Data Model (CSDM)
Other info:
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Shifting
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you
Our people enjoy some amazing perks, check out a few below:
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested Here are ways to reach us:
- Send a message to Viber 09178246345 (Yan & Krizia)
