ServiceNow Solution Architect

Responsibilities:

• Design comprehensive ServiceNow solutions aligned with enterprise architecture and business strategy
• Conduct requirements analysis and translate business needs into technical solutions
• Create solution architectures, data models, and integration strategies
• Lead implementation projects from planning through deployment
• Define best practices, technical standards, and governance frameworks
• Conduct architecture reviews and provide technical direction to development teams
• Manage complex cross-module implementations and system migrations
• Establish roadmaps and optimize platform utilization
• Collaborate with C-level stakeholders, business units, and infrastructure teams
• Evaluate ServiceNow modules, products, and emerging capabilities

Qualifications:

• 7+ years of ServiceNow experience with 3+ years in an architect/lead role
• Deep expertise across multiple ServiceNow modules (ITSM, ITAM, HR, Finance, etc.)
• Strong understanding of enterprise systems, data architecture, and integration patterns
• Proficiency in JavaScript, APIs, and ServiceNow platform capabilities
• Excellent stakeholder management and communication skills
• Experience designing and leading large-scale implementations or transformations
• Bachelor's degree in computer science, Information Systems, or related field

Preferred Qualifications:

• ServiceNow Certified Technical Architect or Application Developer certification
• Experience with carve-outs, migrations, and multi-instance strategies
• Knowledge of IT governance, ITIL frameworks, and enterprise architecture
• Leadership and team management experience
• Familiarity with cloud architecture and integration patterns