ServiceNow Developer

• Work with a pioneering ServiceNow Development team
• Global scope with trainings and certifications
  
  

About Our Client

The employer is a global provider of specialty chemicals, technologies, and advanced materials that help improve everyday products and industrial processes. Its shared services organisation in Manila supports worldwide operations through expertise in digital enablement, process excellence, and business support functions.

Job Description

• Support, monitor, and resolve incidents and service requests within the ServiceNow environment.
• Perform system maintenance, enhancements, configuration updates, and issue remediation.
• Ensure platform reliability, security, compliance, and governance standards are maintained.
• Configure workflows, Flow Designer processes, business rules, notifications, scheduled jobs, integrations, and data imports.
• Support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Maintain and enhance HR service delivery capabilities such as case management, knowledge management, employee portals, and agent workspaces.
• Develop and manage operational dashboards, reports, KPIs, KRIs, and performance metrics.
• Conduct testing activities and validate system changes before deployment.
• Support integrations with HR, procurement, master data, directory services, and related enterprise applications.
• Utilise APIs and integration tools to enable system connectivity and workflow automation.
• Partner with business and technical stakeholders to gather requirements and deliver solutions.
• Produce technical documentation, procedures, user guides, and training materials.
• Participate in user testing, demonstrations, and end-user enablement activities.
  
  

The Successful Applicant

• 3 to 5+ years of hands-on experience supporting and administering ServiceNow platforms.
• Strong understanding of ServiceNow architecture, core tables, JavaScript, Glide API, Flow Designer, and UI development.
• Experience supporting HR Service Delivery and IT Service Management capabilities.
• Knowledge of HR service lifecycle processes, security models, and ITIL practices.
• Background in platform upgrades, optimisation, performance tuning, and compliance management.
• Strong analytical, troubleshooting, communication, and stakeholder engagement skills.
• ServiceNow CSA and/or CIS certifications are advantageous.
• Familiarity with CMDB, Service Mapping, Discovery, Virtual Agent, Next Experience, Predictive Intelligence, and related platform capabilities.
• Understanding of data security, encryption standards, and information governance concepts.
• Experience using Automated Test Framework (ATF) and Common Service Data Model (CSDM) is preferred.
  
  

What's on Offer

• Guaranteed 14th-month pay.
• Competitive retirement programme.
• LinkedIn Learning access for continuous professional development.
• Performance-based incentive programme.
• Day-one HMO coverage, including pandemic-related benefits.
• Free HMO coverage for up to three qualified dependants.
• Educational assistance and learning support.
• Opportunities to collaborate with global teams.
• Flexible work arrangements and a strong focus on employee wellbeing.
• Career growth opportunities within a multinational organisation.
  
  

Quote job ref: JN-092026-7098666