We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on the Customer Service Management (CSM) and IT Service Management (ITSM) domains. The ideal candidate will have a strong background in ServiceNow development, scripting, integrations, and workflow management, along with proficiency in Service Portal and Advanced Work Assignment modules.
- Development and implementation experience within the ServiceNow CSM and ITSM domains.
- Must be skilled in ServiceNow client and server-side JavaScript and AngularJS.
- Ability to create and manage workflows using Flow designer and Workflow Editor.
- Proficiency with ServiceNow API architecture, Rest integrations and Scripted REST API development.
- Extensive knowledge in the Advanced Work Assignment module such as setting up channels, queues, assignment rules, handling agent presence and capacity and should be able to troubleshoot technical issues within the Agent Chat and Configurable workspace.
- Proficiency in Service Portal architecture such as creation of portals, pages, widgets, and the ability to create custom logic using AngularJS implementation.
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS and HTML.
- Any experience with Implementing AI functions and Playbooks is a plus.
Technical Skills
- 3-5 years of experience with ServiceNow, especially in ITSM and CSM.
- Experience with ServiceNow APIs, REST integrations, and Scripted REST APIs.
- 5+ years of experience with Angular, HTML, CSS and JavaScript
- Familiarity with Agile/Scrum methodologies and experience using JIRA
- Strong analytical and problem-solving skills.
- Communication and collaboration abilities.
- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) are preferred but not required
