Servicenow Business Analyst

Hiring: #ServiceNowBA (Servicenow Business Analyst)

Location: Manila, Philippines

Work Mode: Hybrid

Type: 6 Months, renewable based on performance and project requirement

What you'll do:

◆Categorize and prioritize tickets (INC, RITM, PRB, P1/P2).

◆Sizing Enhancement requests into Minor, Medium, or Major AERs ( Application Enhancement Requests )

◆Requirement Gathering,

◆Initiate discovery meetings,

◆convert requirements into use cases and acceptance criteria push back requirements which are not feasible in platform

◆Monitor SLA/OLA, CSAT, and aging tickets.

◆Handle escalations and ensure timely resolution.

◆Translate business needs into technical requirements.

What we need:

◆Strong ITIL, Service Management and ServiceNow knowledge.

◆Certified in ServiceNow C.S.A / C.A.D.

◆Knowledge ServiceNow Service Catalog

◆Fluent in ServiceNow Dashboard creations / Platform Analytics

◆Global Stakeholder Collaboration skills, ( Client collaboration skills, VIP stakeholder management )

◆Stakeholder communications

◆Experience in BAU support & escalations.

◆KPI monitoring, governance & compliance familiarity.

◆Excellent communication & stakeholder management.

◆5+ years IT experience preferred

#Interested candidates – share your resume to [HIDDEN TEXT]