SENIOR SERVICENOW DEVELOPERS
Night Shift
Hybrid (2x/week in Makati)
At least 5 years of ServiceNow experience
ServiceNow Platform Expertise
- ServiceNow Development (5+ years)
- ServiceNowITSM Implementation
- ServiceNow CSM (Customer Service Management)
- ServiceNow Platform Configuration & Customization
- ServiceNow Application Development
- ServiceNow Data Model & Table Design
Programming & Scripting
- Client-side JavaScript (ServiceNow)
- Server-side JavaScript (Glide API)
- AngularJS
- Script Includes
- Business Rules
- UI Actions
- Scheduled Jobs
- GlideAjax
Workflow & Process Automation
- Flow Designer
- Workflow Editor
- Business Process Automation
- Playbooks (preferred)
Integration & API Development
- ServiceNow REST API Integration
- Scripted REST APIs
- ServiceNow API Architecture
- Third-party System Integration
- Web Services (REST)
Customer Service Management (CSM) Capabilities
- Advanced Work Assignment (AWA)
- Channel Setup
- Queue Configuration
- Assignment Rules
- Agent Presence Management
- Capacity Management
- Agent Chat Troubleshooting
- Configurable Workspace
Service Portal Development
- ServiceNow Service Portal Architecture
- Portal Creation & Configuration
- Page & Widget Development
- Custom Widget Development
- AngularJS for Portal Customization
UI Customization
- UI Pages
- UI Macros
- CMS Customization
- HTML
- CSS
- ServiceNow UI Framework
Troubleshooting & System Support
- Debugging ServiceNow Scripts
- Troubleshooting Agent Chat Issues
- Performance Optimization
- System Issue Resolution
AI & Advanced Features (Preferred)
- AI Functions in ServiceNow
- Playbook Implementation
- Intelligent Automation
