ABOUT THE JOB
- Monitor the ServiceNow application platform to ensure stability, performance, and availability.
- Manage and resolve medium to high complexity incidents and requests escalated from Level 1 support.
- Perform root cause analysis on recurring ServiceNow application issues and implement corrective actions.
- Apply configuration changes, update sets, and minor customizations under change control processes.
- Maintain and update knowledge base articles and troubleshooting guides for ServiceNow application support.
- Develop and maintain complex workflows, business rules, UI policies, client scripts, and integrations (REST/SOAP) within ServiceNow.
- Troubleshoot and enhance integrations between ServiceNow and external systems (e.g., Active Directory, monitoring tools, HR systems).
- Collaborate with developers and project teams on ServiceNow enhancements and major changes.
ABOUT YOU
- Proficiency in ServiceNow application support analyst position for at least 5 years.
- Experiences in ServiceNow administration and development (admin certification preferred).
- Strong understanding of ITIL processes, especially Incident, Problem, and Change Management.
- Technical skills in ServiceNow modules (e.g., ITSM, CSM, Security).
- Scripting skills in JavaScript and familiarity with ServiceNow APIs.
- Analytical mindset and excellent troubleshooting abilities.
- Academic background in information systems, computer science, or a related field is a plus.
- Strong communication skills to interact with both technical teams and business stakeholders.
- Proficiency in English; any additional language is a plus.
WHY AMARIS
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here's what you can expect when you join our dynamic community:
- Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
- Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
- Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
- Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
- Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger
Who are we
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
