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Service Quality Assurance Specialist

  • Posted 9 hours ago
  • Be among the first 10 applicants

Job Description

Earn Up to 30,000/Month as a Quality Analyst | US Bank Collections (100% Back Office)

  • Eastwood, Quezon City (Onsite) Full-Time | Night Shift (US Hours)

Join Radius Global Solutions and be part of our US Bank Collections team.

Responsibilities

As a Quality Analyst, you'll conduct QA reviews, facilitate calibrations, monitor performance, and partner with stakeholders to ensure quality standards and compliance are met.

Job Requirements

  • At least 1 year of Quality Analyst experience with international call monitoring
  • BPO or international account experience preferred
  • Strong analytical and attention-to-detail skills
  • Willing to work night shift (US schedule)
  • Must be willing to work onsite in Eastwood, Quezon City

Why Join Radius

  • Retention Bonus
  • Health Insurance
  • Performance Incentives (Post-OJT)
  • Paid Training
  • Career Growth Opportunities
  • Company Events
  • Fixed Saturday & Sunday Off Work Schedule
  • Monday to Friday
  • 8-hour shift
  • Night Shift (US Hours)
  • Fixed Weekends Off

Fast & Easy Hiring Process One-Day Hiring Process One Final Face-to-Face Interview Only We're hiring immediately and interview slots are limited. If you have Quality Analyst experience and are ready for your next career move, apply today and secure your interview slot before positions are filled!

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Job ID: 153409769

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