KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role
Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
What will you be doing
- Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas
- Identify and propose concrete improvement actions based on analysis.
- Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model
- Train Supervisors and Service Operations Managers in usage of Service tools and processes
- Responsible for route optimization, capacity planning, maintenance profile optimization in the FL
- Identify and collect potential improvement ideas and contribute to the future development plans of global methods
- Hands-on support to new deployments, the implementation, utilization and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations (e.g. MBM / DMP, FSM, MAP, Traction Control, operational reports, Supervisor Role and Mobility, 24/7 and VAS services, etc.)
Are you the one
- Educational background: University degree (B.Sc.) in Business, Engineering or equivalent
- Experience in Project Management and benefit realization is seen as an asset
- Prior experience in Business Performance Management is seen as an asset
- Change Management skills and experience is seen as an asset
- Good communication skills
- Knowledge of Service operations tools and processes
- Prior Experience of ERP or other reporting solutions is seen as an asset
What's On Offer
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
https://careers.kone.com/en/
