Job Title: Service Now
Location: Philipines
Job type: Permanent and Remote
Shift timing: Night Shift (EST US Time)
Key Responsibilities:
- Primary focus areas: ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB & GRC
- Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
- Supporting functional design workshops and contributing to the creation of design specifications based on out-of-the-box functionality and customer requirements
- Working closely with customers to understand, analyze, and translate business requirements into ServiceNow solutions
- Contributing to the technical delivery, including configuration, development, testing, and implementation of ServiceNow solutions
- Collaborating with Pre-Sales and Technical Architecture teams to support client presentations, workshops, and technical discussions
- Hands-on technical implementation using technologies such as HTML, XML, JavaScript/AJAX, and integrations (Web Services, SOAP, Email, MID Server, etc.)
Your Expertise:
Education:
- Bachelor's degree in computer science, Management Information Systems, Engineering or related discipline
Experience:
- Hands-on experience in design, development, and deployment on the ServiceNow platform (approximately 18-36 months), or 3+ years of experience with similar ITSM tools.
- Minimum Required Skills
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
- Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Ability to produce documentation on various levels including technical and customer facing
Preferred Skills
- ServiceNow knowledge of 2 or more of the following products is preferable:
- CSM (Customer Service Management)
- EA (Enterprise Architecture formerly APM)
- FSM (Field Service Management)
- GRC (Risk and Compliance)
- TPRM (Third-Party Risk Management)
- BCM (Business Continuity Management)
- ESG (Environmental, Social, and Governance Management)
- HRSD (HR Service Delivery)
- ITAM (IT Asset Management)
- ITOM (IT Operations Management)
- ITSM (IT Service Management)
- LCO (Legal and Contract Operations)
- NI (Now Intelligence)
- SO (Security Operations)
- SP (Service Provider)
- SPO (Sourcing and Procurement Operations)
- APO (Accounts Payable Operations)
- SLO (Supplier Lifecycle Operations)
- FCM (Finance Case Management)
- SPM (Strategic Portfolio Management)
- WHS (Workplace and Health & Safety)
- AI (Now Assist, AI Agent, and Agentic Workflow)
- AI Control Tower
Certifications
- ITIL v2 or V3 Foundations
- CSA
- ITSM
- At least one of the following:
- ITOM (Discovery Implementation Specialist and CMDB)
- ITAM (HAM & SAM)
- Any other will be a plus (HRSD, CAD, VR, GRC, IRM etc.)
