Duties And Responsibilities
DELIVERING RESULTS
- Ensures proper management of labor and equipment resources to cover all
customer needs and maximize utilization objectives.
- Manages Accounts Receivables to meet or exceed the goals of the department.
- Meet sales budget
- Submit to C1 a labor utilization report, rework, customer satisfaction and
response time.
COLLABORATION
- Solves operational concerns raised by his subordinates.
- Evaluates performance of teammates and recommends appropriate actions to C1
in order to improve his subordinates skills
- Reviews all concluded projects / services made by his team.
COMMUNICATION
- Manages and supervises the entire Service teams.
- Conducts tool box meetings
- Conducts regular visit to client and attends client's need
- Acts as department's representative in the management committee meetings
TAKING INITIATIVE
- Taking a major initiative in the implementation and finding a solution to make it
operational of the system provided to service, including machine population data,
manhours utilization report, weekly update and service report database.
Functional Knowledge And Skills
Planning
- Formulates strategic plans in order to meet sales targets.
- Performs project monitoring from conceptualization to closure.
- Formulates and recommends strategies to his immediate head to improve
the department's performance.
- Need to be able to present service work, revenue, and parts planning.
Training
- Updates and trains his subordinates on current practices that were
implemented in terms of service and repair.
- Performs client's training as needed.
Document Title: SERVICE MANAGER JOB DESCRIPTION
Immediate Head
Data Analysis
- Prepares service contract for all approved quotations.
- Facilitates and monitors client concern.
- Update client of the project progress regularly until its full completion
- Ensures that the endorsements of job/projects to the service team are
clear, complete accompanied by a service report.
Technical knowledge
- Performs technical evaluation and recommends parts and service.
- Offers and negotiates parts and service to clients
- Assist in guiding and training technicians and PSSR.
- Recommends system and machine improvements.
Others
- Reports all violations committed by his team to the concerned department for
proper disposition.
- Approves all overtime rendered, financial claims (e.g. liquidations,
reimbursements) and other types of requisition that might be done by his
teammates
- Performs other duties that may be assigned by the immediate head from time to
time
