Requirements
Bachelor's degree in Business Administration or related field.
Minimum of 7 years of experience in a service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle customer complaints and resolve issues.
Strong understanding of service operations and best practices.
Responsibilities
DELIVERING RESULTS
- Ensures proper management of labor and equipment resources to cover all
customer needs and maximize utilization objectives.
- Manages Accounts Receivables to meet or exceed the goals of the department.
- Meet sales budget
- Submit to C1 a labor utilization report, rework, customer satisfaction and
response time.
Planning
- Formulates strategic plans in order to meet sales targets.
- Performs project monitoring from conceptualization to closure.
- Formulates and recommends strategies to his immediate head to improve
the department's performance.
- Need to be able to present service work, revenue, and parts planning.
Data Analysis
- Prepares service contract for all approved quotations.
- Facilitates and monitors client concern.
- Update client of the project progress regularly until its full completion
- Ensures that the endorsements of job/projects to the service team are
clear, complete accompanied by a service report.
Technical knowledge
- Performs technical evaluation and recommends parts and service.
- Offers and negotiates parts and service to clients
- Assist in guiding and training technicians and PSSR.
- Recommends system and machine improvements.
Others
- Reports all violations committed by his team to the concerned department for
proper disposition.
- Approves all overtime rendered, financial claims (e.g. liquidations,
reimbursements) and other types of requisition that might be done by his
teammates
- Performs other duties that may be assigned by the immediate head from time to
time
