SERVICE DESK TRANSFORMATION CONSULTANT

*JOB TITLE: Italian Bilingual (Cebu)**

WORK SET UP: Onsite in Cebu (NO RELOCATION ASSISTANCE)

WORK SHIFT: Depends with the client and project but they are looking for someone who can work on a shifting schedule

Ready to join Accenture's team of empowered people We're looking for candidates with the following skills and experience for this role. Do you fit the profile If you do, we'd love to hear from you! In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

Qualifications:

Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa

May require interpretation service during conferences or meetings with counterparts, clients, and vendors.

Initiate and implement Quality Assurance and process improvement activities

Assist in Capability Development of bilinguals by conducting coaching or language training activities

Research, compile and learn business, tools and technical terminologies

Use and contribute in strengthening translation tools to increase productivity

Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks

Work with teams and diverse range of people

Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)

Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)

Other language-related tasks as may be defined and assigned from time to time

Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply

Able to effectively communicate, verbally and in writing, in both English and Italian language

Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience

Familiarity with MS Word, MS Excel, and MS PowerPoint

Experience in analysis, troubleshooting, problem solving and project management

Must be willing to work on holidays, weekends, shifting schedules and extended working hours

Willing to work and relocate in Cebu, Philippines

Open for those applicants who are currently in Philippines

Should not be a job hopper who only works for less than a year per company

Willing to work in the Philippines

Job Description

Responsibilities of the role will include:

Update and maintain various systems/tools per standard process documentation which may include:

Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)

Audit own data entry for accuracy and make required corrections

Conduct data verification

Respond to various requests for information, as needed. Escalate to supervisor as appropriate.

File, archive and retrieve documents (paper-based and electronic) using filing standards

Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.

Respond to information requests by searching, summarizing research results, and compiling in requested format

May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies

Follow established policies, procedures, and methods

May serve as technical and functional resource or super users to other team members

Participate in process improvement initiatives or special projects as assigned

Meet established goals and objectives

Become a subject matter expert for complex processes

Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.

RECRUITMENT PROCESS:

Screening with the CV Reviewer

Endorse for validation and CV screening through Workday, along with the HRI toolkit, FCV and CV

For reviewing with the client

PRE-SCREENING QUESTIONS:

1. What level of proficiency are you in Italian and English language

2. How much is your last drawn and expected salaries Please set your expectations properly.

4. Are you amenable to working on onsiteup and shifting in Cebu City