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Service Desk Manager

Eclaro
15-17 Years
Taguig, Philippines
  • Posted 17 hours ago
  • Be among the first 10 applicants

Job Description


Role: Service Desk Manager

Job Description:
  • Candidate should have minimum of 15+ yrs. experience
  • Should have Global Service Desk domain experience managing a team of 100+ FTE across multiple geo's
  • Comfortable with working in night shifts and shifting schedule as per business requirement
  • Strong Knowledge of Service Desk operations, metrics, SLA's & KPI's
  • Experience in performing client-facing role and maintaining high level of customer satisfaction
  • Exposure to project financial management, top line, bottom line, margins, levers to improve margins
  • Acting as the bridge between client and operational delivery teams
  • Excellent communication around issues and opportunities - get things done, make things happen
  • Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
  • Service Reporting and sponsoring service delivery meetings
  • Should have knowledge of Transformation & Identifying Service Improvement opportunities & current market trends
  • Report daily, weekly & monthly service delivery performance to internal and client stakeholders
  • Strong Customer Service, Project Management, Resource planning and Quality control skills
  • Should possess Forward planning, Decision-making, Strategic thinking skills
  • Should be an effective leader with ability to motivate team, delegate responsibilities and problem-solving skills
  • Should have led relationships at vendor management and executive level

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Service Desk Management
Employment Type:
Full time

About Company

Job ID: 152118913

Last Updated: 08-08-2026 06:51:37 PM
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