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Service Desk Manager Job Description:

Candidate should have minimum of 15+ yrs. experience
Should have Global Service Desk domain experience managing a team of 100+ FTE across multiple geo's
Comfortable with working in night shifts and shifting schedule as per business requirement
Strong Knowledge of Service Desk operations, metrics, SLA's & KPI's
Experience in performing client-facing role and maintaining high level of customer satisfaction
Exposure to project fin

Information Technology Service Desk Manager