Service Desk Dispatch Coordinators

We're Hiring: Dispatch Coordinator Philippines

About Excis:

Excis is a global IT support leader driven by innovation and collaboration. We're seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding!

Our Reach:

• Clients in 190+ countries
• 6,000+ Engineers
• 200+ Enterprise Clients

Requirements

Key Responsibilities:

• Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution.
• Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance.
• Update request statuses in ticketing software.
• Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.
• Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction.
• Secure completed Site Visit Reports (Pre and Post).
• Perform other duties as assigned.

Ideal Candidate Profile:

• Proven experience in IT, Service Desk, or Technical Support.
• Strong written and verbal communication skills.
• Flexible to work shifting schedules, including weekends and holidays.
• Willingness to work onsite.
• Intermediate knowledge of IT SLAs and performance metrics.

Essential Skills:

• Behavioral: Works independently, communicates openly, collaborates effectively, demonstrates accountability, multitasks efficiently.
• Technical: IT hardware, software/apps, networking knowledge; familiar with ticketing tools and SLA management.

Language Skills:

• English: C1

Benefits

Why Join Us:

At Excis, your coordination skills directly impact IT operations, SLA performance, and customer satisfaction. Enjoy professional growth, continuous training, and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190+ countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced, supportive team.

Ready to excel in Dispatch Coordination Apply now and help drive IT support excellence with Excis in the Philippines!