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Service Desk Analyst

microgenesis business systems
2-4 Years
Philippines
  • Posted 13 hours ago
  • Be among the first 10 applicants

Job Description

  • Act as the single point of contact to support internal and external clients 24/7.
  • Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
  • Walk the customer through the problem-solving process.
  • Closely coordinate with clients to ensure issues have been resolved.
  • Updating knowledge bases with details of common problems.
  • Optimize improvements through skills development and knowledge sharing.
  • Perform remote assistance through diagnostic techniques.
  • If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
  • Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
  • Job Type: Full-time
  • Pay: From Php22,000.00 per month
  • Benefits:
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Schedule:
  • Rotational shift
  • Shift system
  • Supplemental Pay:
  • 13th-month salary
  • Application Question(s):
  • Are you willing to be assigned to different areas from time to time
  • Are you willing to work on a shift schedule
  • Education:
  • Bachelor's (Preferred)
  • Experience:
  • Service Desk Analyst: 1 year (Preferred)
  • An understanding of ITIL and Service Level Agreements.
  • ITIL v4 but not required
  • At least 2 years of substantial experience in IT Service Desk Support.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Should have excellent technical and computer skills.
  • Must be dependable and able to adapt to changing situations.
  • Should know how to manage time and able to set priorities when handling multiple tickets.
  • Knowledgeable in computer networking.
  • Soft Skills
  • Dedicated and passionate
  • Sense of urgency
  • Initiative/proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/reliable
  • Team player

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Desk Support
Employment Type:
Full time

Job ID: 152062839

Last Updated: 06-08-2026 08:30:41 PM
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