network connectivity , O365, Outlook, Citrix, Itil, Mobile Device Management, Excel, Windows 10, Word, AD, Powerpoint, VPN connectivity, Microsoft HDI, Microsoft Office products

Active Directory Administration, MDM Support and administration, Outlook configuration and troubleshooting, MS Office Suite including Office 365 installation and administration, NTFS Administration, Enterprise Antivirus and Spyware software, Avaya voice administration

PCS, Printers, Windows 7, Office 365, iPhones, English, Macs, Ms Outlook, MS Office 2013, Level 1 phone support, Mandarin

Windows OS, Servicenow, MS SQL, Ms Office 365, Vpn, Exchange Server, BMC Helix, Citrix, Azure, MFA, Active Directory

Servicenow, Jira, Major Incident Management, End User Computing, Powerbi, It Service Desk, Incident Management, Problem Management, Excel, Genesys Pure Cloud, Remote Desktop Troubleshooting, ITIL Certification, Data visualization tools