Service Desk Analyst

Job Details

Work Setup: Hybrid (2x/week)

6 months contract (Possible for absorption)

For Fresh Graduate Only

DFI Team Brief

In this position, you will be responsible for providing technical support and assistance to end-users who are experiencing hardware, software, or network problems. This includes responding to helpdesk calls, tickets, resolving issues, and escalating complex problems to senior IT staff as needed. The Service Desk also be responsible for maintaining and updating documentation of helpdesk procedures and standards.

Is this your next challenge as a Service Desk Analyst

• Provide hardware and software IT support and technical education to end users remotely
• Troubleshoot hardware in a Google workspace setting (gmail, google drive and google docs) and printer devices via chat, video conference, phone and keep an excellent record using ServiceNow
• Triage, assign, resolve, and escalate incoming tickets, phone calls, and chat messages
• General network troubleshooting for connectivity issues with VPN, secure Wi-Fi, and wired connectivity to the internal network
• Onboarding administration of new hires including building user accounts and providing access as needed
• Examine, design, and implement new internal procedures to improve office procedures
• Solve issues, drive enhancements, and improve support for all IT-related functions on a day to day basis

Do you have experience in the following

• Bachelor's Degree in Computer Science, Information Technology, or any IT / Computer-related course
• Fresh graduates are welcome to apply
• Understands all relevant configurations and has all-round knowledge, as well as specialized knowledge, of software applications and hardware devices
• Has a sound level expertise in relevant professional disciplines such as: IT service and support management, relevant service desk systems and tools, process management, MS office and the use of ticketing tools

If you have the right skills and experience, this is an opportunity to build your career with Pan Asia's leading retailer.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited