Servicenow, Windows OS, Ms Office 365, MS SQL, Exchange Server, Vpn, BMC Helix, Citrix, Azure, MFA, Active Directory

Microsoft Office, Service Now, Siebel, Desktop Troubleshooting, Vpn, Adobe

Outlook, Itsm, Servicenow, Microsoft 365, Vpn, endpoint troubleshooting, OneDrive, MFA, ticketing platform, Freshservice, Teams, Jira Service Management

network connectivity , O365, Citrix, Outlook, Itil, Mobile Device Management, Excel, Windows 10, Word, AD, Powerpoint, VPN connectivity, Microsoft HDI, Microsoft Office products

PCS, Printers, Windows 7, Office 365, iPhones, English, Ms Outlook, Macs, MS Office 2013, Level 1 phone support, Mandarin

vendor coordination , User Provisioning, Macos, Windows, Google Workspace, ITIL fundamentals, access management, hardware procurement, Jira Service Management