Service Delivery Manager

Job title : Service Delivery Manager

Location: Taguig, Philippines

Job description:

Provide the following specific Telecom Service Delivery (SD) Services, to include:

(1) Manage the delivery of Circuits for simple to complex corporate network infrastructure projects involving dark fiber, leased circuits, inside plant fiber, outside plant fiber and IP Transit from order completion through delivery;

(2) Provide complete program management in delivery of circuits including: access management, Service Provider management, circuit provisioning, field team coordination, testing of circuits, acceptance and handover of circuits with necessary documentation;

(3) Manage the delivery of the following products: Dark Fiber, Wavelength Division Multiplex (WDM), Ethernet and IP transit, etc.;

(4) Coordinate the acquisition and delivery of circuits, including communications with client network deployment engineers, network technical project manager, and global network acquisition resources;

(5) Assist program manager with update of internal/cross-functional processes if required;

(6) Track milestones and proactively drive any activities that may jeopardize network or telecom orders from completing on time;

(7) Provide thorough and timely status (both in writing and orally) throughout the entire implementation life cycle in network and telecom order tracking system, including communicating Service Provider provisioning/install lead times