Enable Enterprise Transformation Through Change, Learning, and Operational Adoption
Help create something exceptional from the very beginning. The Service Delivery Lead will be instrumental in building a newly established high-performing team from the ground up-designing the change, learning, and adoption frameworks that support enterprise transformation across a major media business. This is a strategic long-term global career with Emapta for high-caliber leaders ready to create lasting business impact.
Snapshot
- Employment Type: Full-time
- Shift: Day Shift
- Work Setup: Onsite - Ortigas
- Salary: Up to PHP 150,000
Benefits
- Opportunity to help build a newly established high-performing team from the ground up
- Competitive salary package
- Prime office location in Ortigas with access to MRT, restaurants, and banks
- HMO coverage with free dependent upon regularization
- Day shift schedule
- Salary Advance Program through banking partner (subject to eligibility)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to office gyms with a fitness trainer
- Exclusive lifestyle perks (hotel and restaurant discounts)
- Employee referral incentives
- 20 annual leave credits (including convertible leaves)
- Engagement activities and company events
- Mentorship and exposure to global leaders and teams
- Career growth opportunities in a global environment
- Diverse and supportive workplace
The Talent We're Looking For
- 5+ years of experience in change management, transformation delivery, or instructional design within large-scale operations
- Strong background in learning design, training development, or capability-building initiatives
- Proven track record delivering change or learning programs with measurable adoption and performance outcomes
- Experience creating structured communication plans, training materials, and rollout frameworks
- Strong analytical skills with the ability to assess impact, risk, and readiness for change
- Excellent stakeholder management and communication skills across multiple levels
- Ability to translate complex processes and systems into clear, learner-friendly content and actions
- Experience working with distributed or offshore teams across regions
Responsibilities
- Design and execute rollout strategies including pilot phases, timelines, and success metrics
- Conduct impact assessments and readiness evaluations to prepare teams for change
- Develop structured communication plans and learning interventions to support adoption
- Create and deliver training materials, guides, and enablement programs aligned with business goals
- Coordinate with cross-functional teams to ensure aligned and timely implementation
- Monitor adoption, performance, and feedback to refine learning and change strategies
- Identify risks and resistance points and implement mitigation approaches
- Facilitate workshops, briefings, and training sessions to drive understanding and engagement
- Partner with stakeholders to embed new processes, systems, and ways of working
- Track post-implementation performance and support continuous improvement initiatives
- Act as a key point of coordination between operational teams and stakeholders
- Ensure consistent execution of change and learning initiatives across all impacted teams
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
