Discover your 100% YOU with MicroSourcing!
Position: Service Coordinator
Work setup: Work from Home
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About The Role
With the expansion of our company, we are seeking a motivated and compassionate Service Coordinator to join our team. This role is ideal for someone who enjoys engaging with people, building relationships, and managing care and support services to enhance clients quality of life.
The Service Coordinator will be responsible for ensuring the smooth operation of our support services. This is a remote position requiring adherence to Australian office hours from 8 am to 5 pm. Strong communication skills in English (both written and verbal), excellent time management, politeness in client interactions, and a high level of attention to detail are essential.
Key Responsibilities
- Onboarding and Documentation Management:
- Complete onboarding process and initial client setup with comprehensive client information in Sensible Cares care management software and online file management system.
- Collect health summaries and any other health documentation from clients medical practitioners and discharge planner as part of the onboarding process and upon a request by a Care Partner.
- Ensure accurate and thorough documentation of clients information, service status, and updates.
- Ensure correct entry of compliance documents, dates and all required documentation is provided by the Care Partner.
- Liaise with Care Partner for any documentation non-compliance issues and update as needed under the Care Partners guidance.
- Rostering and Service Coordination:
- Prepare clients roster as per the Plan of Care and Services provided by the Care Partner and in consultation with the Care Partner.
- Issue referrals to Sensible Cares Allied Health and Nursing team as devised in the Plan of Care and Services and in consultation with the Care Partner.
- Communicate with the internal team, rostering team, Care Partners, and other relevant stakeholders to ensure scheduling aligns with the clients needs and preferences.
- Issue non-clinical referrals and set up services for clients in Sensible Cares care management software, based on services specified in the client's Initial Assessment and
Care Plan (Plan of Care and Services).
- Issue external clinical referrals as needed and in consultation and under guidance from a Care Partner.
- Identify a suitable, compliant and most cost-effective service provider.
- Liaise with service providers to verify charges, addressing any discrepancies as needed.
- Ongoing Support and Referral Management:
- Manage non-clinical referrals on an ongoing basis, ensuring that clients receive timely and appropriate services.
- Coordinate the purchase of aids, equipment, and consumables under the guidance of the Care Partner, ensuring client needs are met.
- Work with Sensible Cares partner organisations to convert any recommended products to the partners product.
- Identify suitable service providers, source cost effective service providers and engage in their management.
- Actively manage service provider compliance and performance by logging any compliance or service delivery matters in the providers Incident Management System.
- Provide a report to the Management Team on the service providers suitability on a regular basis.
- Assist to collect client communication notes as activity records for Care Management claims.
- Assist Care Management Team in client budget management activities.
- Client and Stakeholder Communication:
- Maintain a polite and professional demeanour in all interactions, ensuring that clients feel respected and valued.
- Facilitate effective communication to address any issues, provide updates, and share relevant information across all involved parties.
- Document all communications in the care management system ensuring full transparency and accountability.
- Ensure notes are accurate and follow the client documentation requirements
- Quality and Continuous Improvement Initiatives:
- Collaborate with the broader team to identify opportunities for quality improvement and contribute to implementing best practices.
- Ensure all documentation is accurately maintained, and draft reports for the Management Team.
- Engage in feedback collection activities as required and instructed by the Management Team.
- Enter all feedback and Incidents as identified into Sensible Cares Incident Management System.
- Adhere to Sensible Cares policies and procedures.
- Relationship Building and Business Development:
- Foster strong relationships with client groups, referral sources, and community organisations.
- Actively participate in business development activities to promote Sensible Cares services within the community.
- Other tasks:
- Be prepared to undertake other tasks requested by the Management Team.
Essential Key Selection Criteria
Excellent Communication Skills In English (Written And Verbal)
Ability to communicate effectively and politely with clients, team members, healthcare professionals, and external service providers.
Experience in Healthcare and Community Aged Care Services
Sound understanding of community healthcare and/or aged care services and experience in service coordination.
Time Management And Planning
Strong time management skills to handle multiple tasks, meet deadlines, and manage competing priorities effectively.
Interpersonal Skills
Ability to develop and maintain positive relationships within the team, with clients, service providers, and other stakeholders.
Attention To Detail
High level of accuracy in documenting client information, service updates, and other essential data in the systems.
Computer Proficiency
Competence in using general computer applications, with a willingness to learn our care management software package, including Sensible Cares care management software Visual Care.
Compliance Requirements
The role requires the successful candidate to have or obtain a national police check due to the management nature of the position in the aged care sector.
Desirable Criteria
Knowledge Of Community Resources
Familiarity with local community resources and support services that can benefit clients.
Employment Conditions
This role is a work-from-home position, adhering to Australian office hours, 8 am-5 pm.
This is a full-time role.
Why Join Sensible Care
Values-Driven Organisation: Be part of a team that prioritises holistic and ethical care.
Professional Growth: Receive training and development to enhance your skills in care coordination.
Supportive Environment: Work in a company that values respect, fairness, and a supportive work
culture.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
