Issues and verifies completeness of Job Request submitted by technicians via database (SAP)
Collates data on the database for documentation and Supervisor's reference
Records all each service concerns thru systemize Log Sheet and SAP
Monitors Service and Preventive Maintenance (PM) Work Sheet thru SAP
Monitors pending concerns and coordinates with After Sales Supervisor for proper scheduling
Maintains and organizes files that are relevant and necessary for client servicing such as Service Report, Delivery Notes, Pull-Out Forms and Checklist of PM Reports
Endorses to Service Center Supervisor all details as reference for preparation of quotations
Sends daily logs to clients, Service Center Supervisor, Aftersales, Service Supervisor, Technical Manager and General Manager
Accommodates and address all service related concerns within 24 hours from receipt of the call, SMS or email
Schedules meetings, appointments, and coordinates activities as directed
Responsibilities
Entertains clients inquiries and/or requests and log all details gathered including time call received thru landline, mobile and emails.
Communicates /endorses details of complaint to the Aftersales Supervisor
Assigns task to Technicians thru SAP
Administers physical dispatching of technician and identify service concerns to be attended with coordination of the After Sales Supervisor
Extracts previous day service and Preventive Maintenance Report thru SAP and sends accomplished Consolidated Report to concerned store head office and General Manager
Prepares meal, transportation and other allowances of Technician
Compile request and forward to Finance for proper crediting
Monitors pending client concerns and coordinates with After Sales Supervisor for proper scheduling
Dispatches technicians assigned by Aftersales Supervisor/Service Center Supervisor for check-up assessment rectification and correction works
Informs clients on the estimated arrival of technicians
Prepares material and tool requisition of Technician to Warehouse Department
Assists Technicians for their concern regarding allowances
Monitors whereabouts/location of technicians, monitor and checks status of work and get PDF report through data base (SAP)
Request for technician's personal tools, PPE and tools sets for stores (PM and Service)
Qualifications
Bachelor of Science in Office Administration or any other related courses
Knowledge in purchasing technical materials; general knowledge in identifying tools and its functions. Computing skills and above average oral and written communication skills
At least 6 months experience in delivering clerical tasks, calendar maintenance, can create correspondence and memos
Can communicate at all level in the organization, highly organized, assertive, has good time management skills. Can solve minor issues on his/her own. Ability to meet deadlines, detail oriented and flexible approach to newer responsibilities assigned. Trustworthy and able to uphold integrity at all times
Strong background and working knowledge of Microsoft
