Service Billing Coordinator

Setup: Onsite

Location: BGC Taguig

The Opportunity:

We're looking for a highly organized and detail-oriented Service Billing Coordinator to join our

growing Service team. This role will report to the Director of Service Delivery and work closely

with multiple cross-functional teams including Accounting, Field Service, and Service

Coordinators. The ideal candidate thrives in a fast-paced environment and can juggle multiple

tasks while ensuring billing accuracy and timeliness.

Key Responsibilities:

Prepare accurate service billing notes based on completed work orders, time and

materials, or service contracts

Collaborate with Service Coordinators and Technicians to ensure work orders are closed

promptly and billing information is complete

Review and verify technician notes, labor hours, and parts usage to ensure alignment with

job quotes

Manage purchase orders (POs) related to service work, including documentation and

follow-up with OEMs and vendors

Conduct regular billing audits to identify discrepancies or missed billable items and

implement corrective actions

Track jobs with lost or unbilled revenue, analyze root causes, and recommend process

improvements

Monitor open and aging work orders to avoid billing delays and proactively resolve

issues with the service team

Collaborate with Finance and Service teams to ensure proper revenue recognition and

month-end close processes

Assist with the setup and billing of service contracts, including recurring and milestone-

based invoicing

Respond to customer billing inquiries in coordination with internal teams and ensure

timely resolution

Maintain organized billing documentation to support audits and internal reviews

What You Bring:

High school diploma or equivalent required; Associate's or Bachelor's degree in

accounting, business, or related field preferred

1+ years of experience in service billing, administrative support, or similar roles within a

service-based industry

Familiarity with ERP and service platforms (e.g., Business Central, Salesforce, SAP,

NetSuite)

Strong Excel and Microsoft Office proficiency

Excellent time management and organizational skills

Strong written and verbal communication skills

Ability to work independently while collaborating effectively with cross-functional teams