Position Responsibilities
Integration & Technical Coordination
- Support troubleshooting of integration issues involving Workday PECI, ADP inbound/outbound interfaces, MFT/SFTP file transfers, and vendor file specifications.
- Collaborate with technical teams to validate data mappings, file layouts, and integration logic.
- Coordinate with ADP and other external vendors on interface updates, testing cycles, and change requests.
Product & Requirement Support
- Assist in gathering and documenting business requirements, translating them into clear, concise user stories.
- Support backlog refinement, prioritization, and ongoing maintenance.
- Participate in planning, grooming, and story review sessions within Support or Product teams.
Operations & Support
- Work closely with Support Teams to monitor daily integration runs, identify failures, and escalate issues to Payroll or technical teams as appropriate.
- Assist in documenting recurring issues and proposing system or process improvements.
- Support payroll operations during cutovers, parallel testing, and audit cycles.
Testing & Quality Assurance
- Partner with Quality Engineers to build integration test cases for payrollrelated data feeds, including PECI output and vendor file transmissions.
- Review test cases and validate data accuracy, field mapping, and transformation logic prior to deployment.
Documentation & Process Improvement
- Maintain uptodate integration documentation, data flow diagrams, and operational runbooks.
- Contribute to process standardization for payroll vendor file exchanges and interface management.
- Recommend opportunities for automation, monitoring enhancements, and improved exception handling.
Required Qualifications
- 3-5 years of experience in HRIS, Payroll Operations, Business Analysis, or Technical Product/Project roles.
- Experience configuring Workday integrations (Studio, EIB, Core Connectors, RaaS, Web Services, PECI, PICOF), including business processes and validation rules.
- Comfort with working formats such as CSV, XML, flat files, and basic data mapping concepts.
- Strong analytical and technical troubleshooting skills.
- Excellent communication, organization, and stakeholdermanagement abilities.
- Experience in IT Production Support, with understanding of Incident, Problem, Release and Change Management processes and practices.
- Familiarity with Asset and Inventory Management tools (e.g., ServiceNow) and job scheduling tools such as CA 7 Workload Automation.
- Available during core EST Working Hours with some expectation to be available outside core hours to cover required Ad Hoc support for Project or Steady State deliverables.
Preferred Qualifications
- Familiarity with ADP platforms, including ADP GlobalView, ADP Celergo, and GlobalMyView ESS.
- Firm understanding of payroll processes, compliance standards, and audit controls.
- Experience developing custom Workday applications using Workday Extend.
- Experience with MFT/SFTP tools or vendorbased file transmissions.
- Basic SQL or data analysis capabilities.
- Agile/Scrum experience.
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (inc luding pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Hybrid
