Campaign: Peak Design
About Peak Design
Peak Design designs, builds, and sells innovative photography and lifestyle products enjoyed by customers all over the world. You might also recognize us from Kickstarter, where we've launched 10 campaigns and become the most crowdfunded company in existence.
We care deeply about our team's well-being, environmental responsibility, and using business as a force for good. Our team is 50 members strong and growing, and we take tremendous pride in our mission, our products, andmost of allour people. We work hard, think creatively, and have fun doing it. We're looking for someone with the same spirit.
Role Overview
The
Senior Wholesale Operations Specialist ensures the accurate, timely, and compliance-focused fulfillment of all wholesale purchase orders. This role oversees the complete wholesale order lifecyclefrom PO receipt to invoicingand plays a critical role in supporting operational efficiency and partner satisfaction.
A strong understanding of EDI, wholesale logistics, and cross-functional coordination is essential.
Key Responsibilities
EDI & SPS Commerce Management
- Own the daily EDI transaction flow (850, 860, 855, 856, 810, etc.) through SPS Commerce
- Validate, monitor, and troubleshoot incoming and outgoing EDI documents
- Partner directly with SPS Commerce support to resolve exceptions and integration issues
- Ensure compliance with trading partner routing guides, packaging standards, and EDI specifications
- Maintain accuracy across ship windows, routing guidelines, and retailer compliance requirements
Wholesale Order Management
- Manage the full wholesale order lifecycle: PO receipt, review, validation, allocation, fulfillment, and invoicing
- Coordinate with 3PL partners for pick/pack/ship execution, shipping exceptions, and documentation requirements
- Ensure timely and accurate creation of ASNs, labels, packing lists, and invoices
- Monitor order holds, backorders, and inventory constraints; proactively communicate updates
- Track shipment timelines and assist in resolving chargebacks, compliance issues, and partner escalations
Customer & Partner Support
- Monitor and manage customer cases, ensuring timely and accurate responses
- Respond to inquiries related to warranty issues, order status, product information, and delivery questions
- Provide professional support to wholesale partners, distributors, and internal teams
- Assist with ad hoc tasks and special projects to improve operational efficiency and customer experience
Cross-Functional Collaboration
- Work closely with Sales, Operations, Finance, and Planning teams to support wholesale channel needs
- Communicate clearly with internal and external stakeholders regarding order status, inventory, and timelines
- Support process improvements related to EDI, order accuracy, and partner compliance
Requirements
- 23 years of experience in wholesale operations, order management, logistics, or related roles
- Background in a business-related course (e.g., Business Administration, Supply Chain, Accounting)
- Familiarity or exposure to EMEA wholesale accounts and regional requirements (strong plus)
- Experience with SPS Commerce, NetSuite, Salesforce, Shipwire, and Google Workspace preferred
- Proficiency in Microsoft Office, particularly Excel or Google Sheets
- Excellent written and verbal communication skills
- Strong analytical and data-processing capabilities
- Highly organized, detail-oriented, and able to independently troubleshoot issues
- Experience writing and maintaining SOPs
- Professional, collaborative, and committed to high-quality work standards
Benefits
Great Place to Work-Certified Company
Premium HMO
Holistic Employee Experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
