Senior Training Specialist

Candidate Profile

• Must have at least 1 year experience as Senior Trainer 1
• Must be willing to work onsite in Cebu City, Philippines
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented

What's in it for you

• Day 1 HMO
• Competitive Compensation
• Career Growth

Essential Functions/Core Responsibilities

Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts

Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager

Accountable for achieving individual training performance metrics

Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs

Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.

Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback

Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides

Measure the effectiveness of training programs using various feedback methods focus groups, interviews, surveys, and revises programs based on results of evaluations

Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results

Participate and contribute to the continuous learning culture, department policies and procedures

Maintain knowledge on changes to client products, services, policies, and procedures

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Sense of professionalism and ability to develop relationships

Career Level Description

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.