Senior Technical Support (Storage and Data Protection)

Scope/Work Responsibilities

Specific tasks and service requirements required on a daily basis.

1.Manage daily operations related to backup and storage systems.

2.Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.

3.Offer intermediate-level support for the organization's enterprise backup and storage systems.

4.Coordinate backup and storage support activities with other IT support levels within the department.

5.Promptly escalate significant enterprise backup and storage issues to relevant team members.

6.Engage with external vendors for hardware and application support when required.

7.Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.

8.Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.

9.Create and update documentation for backup and storage procedures, including inventory management.

10.Conduct capacity planning and performance assessments for the backup and storage infrastructure.

11.Undertake other tasks as directed by supervisors

The position requires the following required skills/ qualifications:

•Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.

•A minimum of 5-10 years proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups

•Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.

•System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.

•Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.

•Knowledge of ITIL frameworks and experience in a regulated enterprise setting.

•Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.

•Exceptional verbal and written communications skills, with the ability to convey technical concepts to diverse audiences.

•Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.

•Strong analytical abilities, with a knack for identifying improvements and making data driven recommendations.

•Availability to work extended hours to support some of the critical activities, nights and weekends to support as needed

Work Arrangement

• Hybrid, requiring employees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory.

• Work Schedule is from 8:00AM – 5:00PM Manila Time.