Job description:
- Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.
- Ensures thorough implementation and effectiveness of corrective actions.
- Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
- Crisis Management Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
- Responsible for reliability assessment for suspect materials.
- Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
- Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field
Profile description:
- Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
- Experience (>10years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
- Knowledge of AUT standards (e.g.AEC-Q100, AEC-Q102)
- Know-how of quality tools (FMEA's and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards)
- Excellent problem-solving Skills
- Strong project management skills
- Excellent English (spoken and written), good presentation and customer interface skills
- High self-organizing skills
- Ability to succeed in a fast-paced environment, stays cool and works efficiently under pressure
- Willing to work in international teams
[Confidential Information]
+65 () 62402395
