Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
Assigned invoices may range from simple to moderately complex transactions.
Update client billing information and instructions and billing rates.
Gather and review backup documentations for billing purposes.
Perform revenue recalculation steps in Oracle.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager.
Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
Perform transition-related activities such as process training & desktop procedures creation.
Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
Participate in audit-related activities.
Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
Qualifications
Minimum Requirements:
Bachelor's degree in Finance & Accounting or any Business-related course.
4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Advanced knowledge and understanding of accounting standards and procedures and internal controls.
Experience working with ERP, e.i. Oracle Systems or SAP is preferred.
Previous experience in process migration/transition is preferred.
Experience working in Shared Services or BPO is preferred.
Attributes:
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
