ABOUT DXC
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
SMART FIRST MESSAGING
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst
RESPONSIBILITES
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
REQUIREMENTS
Job Description Summary - Accountable for analyzing user requirements and subsequently designing, developing, and rigorously testing software applications to ensure they effectively fulfill those requirements.
Essential Job Functions
- Provide technical leadership and support to a team of software engineers in the development of software products and solutions, including guidance, code reviews, and troubleshooting.
- Collaborate with cross-functional teams to define project requirements and ensure the successful delivery of software initiatives.
- Mentor and support the professional development of team members through regular feedback, coaching, and career development planning.
- Contribute to the execution of the broader software engineering strategy by participating in strategic planning and technology evaluations.
- Manage project tasks and assignments, assisting in prioritization and planning to meet project milestones and deliverables.
- Monitor project timelines, resource allocation, and budgets to ensure efficient and timely execution.
- Proactively identify, assess, and mitigate project risks, resolving issues as they arise.
- Foster a culture of innovation, collaboration, and continuous learning within the engineering team.
Mandatory Skills (Non-Negotiable) minimum of 5 years of experience:
> Primary
> Secondary
Preferred Basic Knowledge:
- MS Visual Basic 6
- C#
- PL/SQL
- MS ASP 3.0
Basic Qualifications
- Minimum of 6 years of relevant industry experience, including at least 2 years in a similar leadership or mentoring role.
- Strong programming, debugging, and problem-solving skills.
- Demonstrated experience in mentoring or leading technical teams.
- Solid understanding of software development methodologies and industry best practices.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Eagerness to grow and take on increasing leadership responsibilities.
