Senior Service Desk Manager

Location: Manila or Cebu

About the Role

We are looking for a dynamic and results-driven professional to join our team. This role requires strong leadership, exceptional communication skills, and the ability to manage operational and financial performance effectively. If you thrive in a fast-paced environment and excel at problem-solving, we'd love to hear from you.

Key Responsibilities

• Lead and manage teams to achieve organizational goals

• Handle client escalations with professionalism and efficiency

• Drive operational and financial performance (OPPL)

• Collaborate with stakeholders to ensure seamless service delivery

• Analyze data and provide actionable insights for continuous improvement

Key Qualifications

• Excellent verbal and written communication skills

• Proven experience in managing leaders

• Strong background in handling client escalations effectively

• Expertise in managing OPPL (Operational and Financial Performance)

• Exceptional analytical and problem-solving abilities

Why Join Us

• Opportunity to work with a talented and collaborative team

• Competitive compensation and benefits

• Career growth and development opportunities