The Opportunity
- Develop & deliver solutions: Build custom Salesforce applications using Apex, Visualforce, and Lightning Web Components (LWC) in alignment with best practices.
- Engage clients & stakeholders: Collaborate with clients to understand technical requirements and translate them into scalable, maintainable Salesforce solutions.
- Integrate systems: Connect Salesforce with external applications via REST/SOAP APIs and middleware tools.
- Support platform adoption: Troubleshoot, maintain, and optimize Salesforce applications for performance, usability, and security.
- Contribute to technical proposals: Assist with solution design, demos, and technical content for client presentations.
- Lead & mentor: Guide other developers, provide governance, and share technical knowledge to ensure high-quality delivery.
- Stay current: Keep up to date with Salesforce features, product roadmaps, and third-party applications, recommending upgrades and enhancements as needed.
Desired Experience
- Minimum 5 years experience supporting & maintaining Salesforce solutions for enterprise clients, preferably in a Managed Services or offshore support
- Proven experience providing post go-live support for Salesforce Revenue Cloud Advanced (including CPQ, Advanced Approvals, Order Management & Billing) & Sales Cloud for opportunity & pipeline management.
- Strong knowledge of the Quote-to-Cash lifecycle, including:
Product, Price Book & Pricing maintenance
Quote & proposal configuration
Contract & Order management
Billing operations & amendments
Renewal, subscription & revenue recognition processes
- Experience with Salesforce integrations via Oracle Integration Cloud (OIC) or similar middleware platforms.
- Ability to triage & resolve incidents, perform root cause analysis, & deliver minor enhancements & configuration changes (flows, validation rules, approval processes, record types, page layouts, etc.).
- Familiarity with Tableau CRM & Salesforce standard reports & dashboards.
- Ability to produce & maintain technical documentation, including change email templates, quote templates, logs, configuration notes & test scripts.
- Experience collaborating effectively with onshore teams, including consultants, developers & client business users.
- Strong written & verbal communication skills with proficiency in status reporting & issue escalation.
- Certifications (highly desirable):
Salesforce Certified CPQ Specialist
Salesforce Billing Specialist
Salesforce Sales Cloud Consultant
Salesforce Administrator
Salesforce Developer
WHAT MAKES US NRI
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.
We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI.
