Senior Quality Assurance Manager

Job Description

• Adherence of Quality SLAs
• Design the Sampling Strategy for the process
• Monitor process quality check audits
• Ensure completion of the Internal and External Calibration sessions
• Ensure that Frequency and Event based feedback for the team is complete
• Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes
• Ensure all quality related reports and SLAs are being published per defined timelines
• Assist the Operations team in the customer compliant and resolution process for the teams
• Complete the regular performance review with the team of QAs
• Compile MIS for all teams handled
• Support the management in review of employee performance based on data with areas of development
• Ensure that the QA process meets the ISO Compliance
• Drive Continuous improvement initiatives
• Drive best practice idea sharing
• Achieve target through Quality Initiatives
• Identify Training needs for the process and Quality team
• Attend Training as per roadmap for self development
• Completion of Yellow Belt Role Roadmap
• Drive six sigma and LEAN projects in the team
• To mentor the White Belt projects
• Take vertical level initiatives
• Develop and maintain Client and internal stakeholder relationship
• Amenable to work Onsite - Eastwood Libis, Quezon City
• Amenable to work on shifting schedule