Senior Quality Assurance Engineer (EMS Industry)

Senior Quality Assurance Engineer (EMS Industry)

Department: Quality Assurance

Reports To: Quality Manager / Director of Quality

Job Summary

Responsible for leading all quality-related activities within EMS manufacturing operations, including in-process quality, outgoing quality, customer complaints, NPI quality support, regulatory compliance, team leadership, and continuous improvement initiatives.

Key Responsibilities

• Lead IQC, IPQC, FQC and OQA activities.

• Manage customer complaints, field failures, warranty returns, CAPA and 8D investigations.

• Actively participate in all NPI activities from quotation through mass production.

• Develop inspection plans, control plans, FAI reports and quality documentation.

• Lead, coach and supervise QA/QC inspectors and technicians.

• Conduct process audits and product quality audits.

• Drive Lean Six Sigma, Kaizen and QIT projects.

• Monitor FPY, DPPM, COPQ and other quality KPIs.

• Support supplier quality management and supplier corrective actions.

• Ensure compliance with ISO 9001, IATF 16949, ISO 13485, FDA 21 CFR Part 820/QMSR and customer requirements.

Qualifications

• Bachelor's Degree in Engineering (Electronics, Electrical, Manufacturing, Industrial, Mechanical or related discipline).

• Minimum 5–8 years of Quality Engineering experience in EMS, electronics manufacturing, medical devices, automotive electronics, aerospace or related industries.

• Minimum 2 years of supervisory or leadership experience.

• Strong experience in NPI, SMT, PCB Assembly, Box Build and System Integration processes.

Technical Competencies

• SPC, MSA, Cp/Cpk, DOE and statistical analysis.

• Root Cause Analysis, 8D, 5-Why and FMEA.

• CAPA management and audit management.

• IPC standards knowledge (IPC-A-610 preferred).

• ERP and Quality Management Systems experience.

Preferred Certifications

• Lean Six Sigma Green Belt or Black Belt.

• ASQ Certified Quality Engineer (CQE).

• Internal Auditor certification.

Preferred Industry Experience

• ISO 9001

• IATF 16949

• ISO 13485

• FDA 21 CFR Part 820 / FDA QMSR

• AS9100 experience is a strong advantage.

Key Performance Indicators (KPIs)

• Customer Complaint Rate

• Customer DPPM

• Internal Defect Rate

• First Pass Yield (FPY)

• Cost of Poor Quality (COPQ)

• CAPA Closure Effectiveness

• Audit Finding Closure Rate

• NPI Launch Quality Performance

• Supplier Quality Performance

• Continuous Improvement Savings