- Exciting opportunity to make a difference
- WFH setup (travel to the office in Pasey City, 2 times per month)
- Excellent salary and employee benefits.
Our Project team plays a transformational role in our business, delivering our customers solutions on time and on budget. Experience working in a Saas environment is essential.
As the Senior Project Manager, you will be responsible for playing a pivotal role in client engagement, strategic planning, and driving program success, with a strong focus on continuous improvement and change management.
Key Responsibilities
Program Leadership & Management:
- Manage the full lifecycle of multiple projects within a program, ensuring alignment with business objectives and client expectations.
- Develop, execute, and monitor program plans, schedules, and budgets, ensuring that all projects within the program are delivered on time, within scope, and within budget.
- Lead and coordinate cross-functional teams, ensuring all stakeholders are aligned and working towards common goals.
- Identify risks, issues, and dependencies across projects, and implement mitigation strategies to ensure program success.
- Ensure quality standards and compliance requirements are met across all aspects of the program and its associated projects.
Client Engagement & Relationship Management
- Collaborate with clients to define project objectives, requirements, and success criteria, ensuring alignment with their strategic goals.
- Provide regular program updates, deliverables, and status reports to stakeholders, addressing concerns and managing expectations.
- Establish and maintain trust-based relationships with internal and external stakeholders, ensuring clients feel valued and heard.
Strategic Planning & Execution
- Provide expert advice on best practices, process improvements, and innovative solutions to address PMO challenges and drive program success.
- Develop and implement strategies to continuously improve program performance and outcomes.
Team Leadership & Coordination
- Lead and mentor cross-functional project teams, fostering a collaborative and high-performance environment.
- Manage team dynamics, providing guidance and support to ensure optimal team performance and professional development.
Financial Management & Reporting
- Develop and manage program budgets, ensuring resources are allocated efficiently and costs are controlled.
- Monitor program financials and prepare regular reports to track progress against budget, timeline, and scope.
Process Improvement & Best Practices
- Continuously assess and refine program management processes to ensure efficiency, scalability, and effectiveness.
- Implement best practices and methodologies to improve overall program delivery and client satisfaction.
- Foster a culture of continuous learning and improvement within the program management team.
Change Management
- Work closely with the Head of Operations and Customer Delivery to drive the evolution of Redmap's Ways of Working.
- Introduce new ideas and collaborate with broader teams to facilitate positive change across the organisation.
- Lead and manage the change management process for improved workflows and client outcomes.
Qualifications
- At least 8+ years of experience managing projects and programs with a solid understanding of project management principles.
- Hands-on experience working in an Agile environment, particularly with Scrum and Kanban methodologies.
- Strong client relationship management skills, focused on long-term engagement and client satisfaction.
- Nice to have a background in ERP systems, with familiarity in MYOB, D365, or similar technologies preferred.
- Strong change management capabilities and the ability to lead client expectations through process shifts.
- Excellent communication and interpersonal skills, with the ability to manage both internal and external stakeholders effectively.
- Ability to balance project priorities, timelines, and staffing with a focus on practical, achievable goals.
- Experience with project management tools such as Jira, Confluence, Microsoft Project, and Miro is essential.
- Hands-on experience managing multiple small to medium-sized projects across different phases and industries.
- Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
- Strong problem-solving, risk management, and issue-resolution skills.
