Senior Project Manager

RONIN International and its international subsidiaries, RONIN Research GmbH in Germany, RONIN Research Inc. in the USA, Ronin Research, Unipessoal LDA in Portugal, RONIN Research (Hong Kong) Limited in Hong Kong, and Ronin (Research) Philippines, Inc. are part of the Rippleffect Group.

Position Summary:

Senior Project Managers at RONIN International are strategic, hands-on leaders who oversee and conduct complex and multimarket research projects, ensuring high-quality deliverables that exceed client expectations and foster long-term partnerships.

Senior Project Managers are involved in project delivery either independently or as the lead to other Project Managers across quantitative projects. This role involves mentoring and guiding more junior team members, streamlining processes, and driving effective solutions to complex project challenges.

Our approach is based on resourceful, independent, and proactive team members who can quickly grasp company processes, build strong client relationships, and maintain a deep understanding of the market research industry. Market research can be a fast-paced environment, ranging from large-scale straightforward studies to highly specialised boutique projects; interpersonal, organisational, and leadership skills are essential to adapt to daily challenges.

Successful candidates must have all of the following skills, unless noted otherwise:

• At least 7+ years of experience in market research project management
• Proven successful project management experience in market research, including complex and multimarket studies
• Excellent client management, communication, interpersonal, listening, and negotiation skills
• Strong leadership skills, with the ability to mentor, support, and develop Project Managers and Research Executives
• Flexible, organised approach with strong planning, multitasking, time management, prioritisation, and delegation skills
• Strong analytical and critical-thinking skills, with the ability to identify issues early and develop effective solutions
• Excellent understanding of operational market research best practice, data collection quality, and project delivery standards
• Understanding of quantitative methodologies, including CATI, online, mixed methodology, digital recruitment, and desk research capabilities
• Understanding of international survey research, multilingual and multicultural best practice, local legislation, and relevant industry guidelines
• Good knowledge of applicable market research standards, codes of conduct, and legislation, including ISO 20252, ISO 27001, GDPR, MRS, IQCS, ESOMAR, EphMRA, BHBIA, and other relevant standards where applicable
• Competent user of Microsoft Office, including Excel; proficiency with data collection tools and ability to adapt to new technologies quickly
• Commercial acumen, with the ability to manage project budgets, monitor costs, and contribute to company performance
• Versatile, enthusiastic, tenacious, detail-oriented, and able to work well with others in a fast-paced environment
• Knowledge of other languages and cultures advantageous

Core duties:

• Serving as the primary point of contact for clients from project initiation through completion;

• Acting as the main liaison for clients during the fieldwork phase, ensuring clear, consistent, and timely communication;

• Attending kick-off meetings with clients and internal teams to align on project objectives, expectations, timelines, and responsibilities;

• Developing, reviewing, and testing screeners, discussion guides, questionnaires, and programmed surveys for best practice data collection;

• Working closely with internal scripting, translation, testing, data processing, and fieldwork teams to ensure milestones and deadlines are met efficiently;

• Conducting internal briefings and ensuring project teams are fully informed about goals, tasks, timelines, and quality expectations;

• Managing communication and collaboration with external partners and vendors during fieldwork;

• Maintaining high-quality data collection across projects and ensuring compliance with relevant market research standards, codes, and regulations;

• Gaining a thorough understanding of sampling methods, client objectives, and project requirements to ensure accurate and reliable delivery;

• Managing project budgets effectively, monitoring costs, tracking project profitability, and overseeing outsourcing to remain within financial limits;

• Recognising potential barriers and delivery risks before or during projects and proactively proposing effective solutions;

• Leading crisis management during critical project phases and resolving issues quickly and professionally;

• Delivering value-added client support, adapting client objectives to RONIN best practice while replicating preferred client ways of working where efficient and appropriate;

• Handling a diverse mix of qualitative and quantitative projects, including online, CATI, digital, and mixed-methodology projects;

• Accurately completing administration to wind down projects, capture learnings, and support continuous improvement.

Senior Project Manager responsibilities:

• Mentoring Project Managers and Research Executives, providing guidance and support to enhance professional development and team performance;

• Developing and implementing project strategies aligned with client objectives and company goals;

• Acting as a senior point of contact for key clients and senior stakeholders, providing strategic insight and tailored recommendations;

• Supporting the selection, interviewing, and integration of new Project Management team members where required;

• Acting as a role model for RONIN values, including Curiosity, Transparency, Collaboration, Inclusivity, and Resourcefulness.

Location

We would ideally like the successful candidate to be based in Manila, as the role will involve regular collaboration with our team and the opportunity to work from our Makati office.

However, we are open to applications from candidates based elsewhere in the Philippines, provided they are able to work effectively with our teams and meet the requirements of the role.