Senior Project Manager

Lead Business-Critical Projects. Drive Outcomes Across Global Teams.

Successful project delivery demands more than managing timelines. It requires strategic judgment, cross-functional alignment, and the ability to turn complex business priorities into measurable results. As Senior Project Manager, you'll take ownership of critical projects, collaborate with business units and international stakeholders, and lead teams toward successful execution. With Emapta, advance your leadership career through global exposure, meaningful decision-making authority, and opportunities reserved for Top 1% talent.

Role Overview

• Employment Type: Full-time
• Work Setup: Onsite, North Tower 2, Quezon City
• Shift: Day Shift, Weekends Off
  

What's in It for You

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Prime office location in Quezon City (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
  

What You Bring to the Role

Required Qualifications

• 4-6 years of experience in project, delivery, or operations management, with demonstrated success managing multiple workstreams and meeting customer deadlines.
• Valid passport or ability to secure one before the employment start date.
• At least 2 years of direct team leadership experience, including priority setting, performance management, and developing independent team members.
• Experience coordinating team schedules, shift coverage, and resource availability across multiple time zones.
• Proven experience managing offshore delivery teams and collaborating with onshore stakeholders in Australia, the US, or the UK.
• Excellent written English and asynchronous communication skills, with the ability to provide clear, actionable updates and escalations.
• Working technical knowledge to collaborate with engineers, troubleshoot web or tooling issues, document bugs, and prioritize feature requests.
• Strong analytical skills in developing and interpreting trackers, calculating funnels and quotas, and making data-driven decisions.
• Sound judgment and adaptability under pressure, with the ability to manage shifting priorities and realign team activities.
• Hands-on experience using AI tools in daily operations, with the ability to demonstrate and explain practical applications.
• Confidence in evaluating and challenging project timelines, scope, and processes using evidence-based recommendations.
  

Preferred Qualifications

• Experience managing AI data projects involving transcription, annotation, evaluations, reinforcement learning from human feedback (RLHF), or other human data operations.
• Background in research operations, participant recruitment, panel management, or crowdsourcing.
• Experience coordinating multilingual or multi-market project delivery.
• Familiarity with quality assurance (QA) pipelines and multi-stage data review processes.
• Practical experience using Intercom or similar support platforms, including managing high-volume queues.
• Experience creating operational playbooks and maintaining documentation in Notion.
• Exposure to paid and organic recruitment channels, including Meta ads, online communities, and outreach platforms such as Lemlist.
  

Your Leadership Mandate

End-to-End Project Delivery & Execution

• Oversee the complete Labs PH project lifecycle, from initial intake through final handoff, ensuring accountability for delivery outcomes.
• Maintain real-time project dashboards to provide Australian stakeholders with visibility into milestones, staffing, progress, and on-time delivery.
• Convert project briefs into actionable delivery plans outlining workstreams, assigned owners, milestones, time zone coverage, and completion criteria.
• Assess project staffing and capability requirements, proactively communicating resource gaps to Australian stakeholders before milestones are affected.
• Manage competing project priorities, evaluate resource trade-offs, document decisions, and take ownership of delivery results.
• Establish ambitious delivery standards and align teams on performance expectations and project objectives.
  

Project Planning & Stakeholder Alignment

• Lead project intake and translate customer requirements into defined specifications for participants, languages, markets, sessions, and QA stages.
• Validate screeners, study configurations, quotas, agreements, tools, and delivery requirements before project launch, resolving missing information promptly.
• Act as the primary point of contact for project-related concerns from the Philippines team, resolving operational issues independently whenever possible.
• Coordinate escalations requiring Australian stakeholder decisions, providing clear context, available options, and recommended actions.
• Document key decisions and translate them into operational guidelines to reduce recurring escalations and improve team autonomy.
  

Project Quality & Delivery Assurance

• Establish quality standards across project workstreams and verify deliverables before submission to QA teams or clients.
• Safeguard participant and data integrity by detecting and removing fraudulent participants, duplicate accounts, and suspicious activities before they affect sessions or datasets.
• Proactively identify and resolve quality concerns before escalation to QA teams or clients.
• Define decision-making responsibilities between Philippine and Australian teams, escalating matters requiring Australian approval with clear recommendations.
• Ensure projects meet agreed deadlines and quality requirements, preventing undocumented exceptions or deviations.
• Investigate irregularities and inconsistent activities promptly, applying sound judgment beyond established checklists.
  

Operational Excellence & Process Improvement

• Develop and implement the foundational operating playbook for the first Labs operation in the Philippines.
• Maintain comprehensive Notion documentation covering market-specific sourcing strategies, study configurations, session guidelines, escalation procedures, and lessons learned.
• Lead project retrospectives using completion rates, time-to-fill metrics, no-show rates, ticket volumes, and rework data to identify improvement opportunities.
• Design reusable project templates and standardized workflows to reduce preparation time and strengthen delivery consistency.
• Identify and implement AI-powered solutions to streamline outreach drafting, session summaries, ticket triaging, and tracker development.
• Establish standardized procedures, quality controls, and centralized documentation to improve operational efficiency and minimize rework.
  

Team Leadership & Resource Management

• Lead the LLM Support team by establishing clear expectations, conducting regular one-on-one meetings, providing performance feedback, and developing independent workstream leaders.
• Plan project-specific staffing and shift coverage across participant time zones, including advance scheduling for weekend requirements.
• Implement structured daily operations through priority setting, stand-up meetings, end-of-day reporting, and accurate project trackers.
• Reallocate team resources based on changing project demands to address staffing gaps and prevent delivery delays.
• Accelerate new-hire onboarding into active projects and develop scalable team structures, pods, and operational playbooks.
  

Talent Development & Sustainable Performance

• Coach team members to independently manage workstreams and take accountability for project delivery outcomes.
• Monitor team capacity, balance workloads, and maintain sustainable performance across consecutive projects to minimize burnout.
• Identify emerging leaders and assign meaningful ownership of project sections or operational pods.
• Recognize and develop leadership potential based on demonstrated capability, initiative, and performance rather than tenure.
• Build a self-sufficient team capable of independently managing pods and projects as business operations expand.
  

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!