Supervises and mentors Product Managers, Associate Product Managers, and Product Assistants
Supervises and guides the product management and implementations teams to ensure that all existing cash management products meet the required business volumes and profit margins through continuous clients conversations, consistent service quality delivery and manage cost
Ensures that all cash management products are continuously updated on a timely basis, in terms of the service features and pricing packages to match the markets requirements
Coordinate with and support the Corporate Product Sales Team and Relationship Managers on the offering of Cash Management Services products to target clients until the full business potentials are realized, including the following activities:
Understanding the client's requirements
Preparing of (customized) product and pricing packages, if necessary
Roll-out and implementation of innovations on exiting cash management service for new arrangement and expansions
Providing assistance, as needed, in helping resolve client specific concerns
Supervises the coordination of activities with central processing supervises (CPS), branch Operations, other internal support units (ITG, EB, etc.), and external service providers to effectively communicate requirements and to ensure that all committed service levels are met
Suggest and spearhead operational enhancements to existing product offerings by reviewing current processes and introducing efficient new methods for lowering cost and increasing productivity
Manage product performance and profitability through the following activities:
Monitoring individual product performance against the defined goals
Assisting in review of individual client performance and recommend any re-negotiation, as needed
Facilitating preparation of the relevant and timely financial performance reports and updates, in coordination with MIS department
Provide regular updates and reviews on the financial performance of the various products and key accounts
Manage the work load of the team
Perform other duties as may be assigned.
Qualifications
Bachelor's degree in Business or any related field is required
Strong leadership and mentoring skills; able to guide Associate and Product Managers
Deep knowledge of assigned products (deposit and loans), cash management and ability to drive innovation
Proven experience managing product profitability and strategy
Skilled in developing and presenting marketing plans and new product proposals
Ability to create customized solutions for complex customer needs
Excellent communication and collaboration skills; able to work with senior leaders and cross-functional teams
Strong critical thinking and problem-solving abilities
