Job Purpose:
The Senior Product Manager supports the development, deployment, and ongoing optimization of new and existing product capabilities within the Healthcare Eligibility and Outreach Services division. This role partners closely with Product Leadership, Engineering, Operations, and Client Services to translate business and development objectives into high-value, data-driven product outcomes. The Senior Product Manager is responsible for analyzing product performance, defining integration and data strategies, identifying cross-product synergies, and providing actionable insights that guide prioritization and execution. By connecting complex requirements, workflows, and data across systems, this role helps ensure a cohesive product experience that aligns with the enterprise vision of delivering better results through intelligent technology.
Duties & Responsibilities:
- Work closely with stakeholders and developers to craft a clear product vision that aligns with overall goals.
- Create and maintain a comprehensive product roadmap.
- Define and prioritize product features, enhancements, and initiatives based on data-driven insights and a deep understanding of customer requirements and business objectives.
- Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria.
- Lead Scrum Teams through the end-to-end product development process, from concept to launch. Monitor and track project progress, making necessary adjustments to ensure project milestones are met, communicating with stakeholders throughout.
- Work with stakeholders and development leads on priorities and day-to-day execution, while exercising strong decision making across the team.
- Actively mitigate roadblocks impacting successful completion of release/sprint goals.
- Prioritize and maintain the sprint backlog, balancing the requirements of various stakeholders with business objectives.
- Support product demos and user acceptance testing.
- Coordinate production releases and post-release monitoring.
- Ability to define success metrics and deliver clear, actionable reporting that demonstrates the impact and outcomes of product releases to stakeholders.
- Other duties as assigned.
- Use, protect and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Understand and comply with Information Security and HIPAA policies and procedures at all times.
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.
Working Conditions:
- Will occasionally need to work outside normal business hours to support production deployments.
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
